Asklepios Klinik Barmbek - Hamburg

javad M.

My sister had a serious operation in this hospital 4 days ago.
After the operation, she spent the first night in the intensive care unit.
My sister was very satisfied with the treatment in that department and felt calm.
After transferring to the public sector, everyone is still very kind and helpful.
Very clean hospital, with professional and lovely staff.
And also the atmosphere is beautiful.

sirima C.

Today, me and my German husband went to register for the labor and delivery of our baby (Geburtsanmeldung), and it turned out to be one of the most horrible experiences of my life.

We had visited the AK Barmbek once before for an introduction evening about their birth services. At that time we were very impressed by the doctor and the team. They seemed very professional, and the environment felt good. We were given a birth plan to fill out, and we noted all of our wishes regarding standard procedures. We also left a few questions blank because we wanted to discuss them today with the doctor before making any decisions, such as whether to choose a natural birth or a C-section.

The reason for this concern is that my pelvis is very small (I am only 162 cm tall), and during the last ultrasound, we found out that my baby is quite big and the head has not turned down yet. I simply wanted some advice or guidance from the doctor to ensure a good birthing experience. This was also a clear part of the birth plan we received from the hospital beforehand.

However, the doctor we met today did not provide us with any guidance whatsoever regarding our questions. The only thing she told us was to go back and ask a midwife or gynecologist instead. When I mentioned the birth plan that the hospital had given us and asked what its purpose was if the doctor would not even look at it, she simply said they did not have time to read it and that she was working overtime today already. Moreover, she even told us that this hospital “might not be for us” and that we should reconsider.

I have never been treated poorly by a doctor like this before. Especially in a hospital where every patient should receive proper service, empathy, and respect. To make matters worse, she tried to lecture me for only speaking English and having no friends, saying that I didn’t integrate well, even though I have just moved to this country. Avoid this hospital if you plan to give birth soon.

Alexandre C.

We had our first son at the AK Barmbek and it was a very traumatic experience. While we are grateful that our son is born, we were completely left alone, no support for my wife during 6-8 hours and even with the Geburtsplan, not only they did not follow it and they even administered Opioid which we did not want and it was stated in the Geburtsplan.

No one stayed with us in the room, no one provided assistance, options or even security. We tried to have the natural birth until my wife couldn’t hold any longer and we had to ask 4 TIMES for Kaiserschnitt to be made (they did not comply at all until the fourth time).

This is completely the opposite from when we did the Anmeldung zur Geburt in which they stated that as soon as she said she wanted Kaiserschnitt she would have it “no questions asked”.

We prepared thoroughly, but in the end, it didn’t amount to anything. Sadly, it was not a perfect day.

The C. S.

I had a planned operation at AK Barmbek and the experience was much better than expected. I was very nervous beforehand but the staff helped to calm and reassure me before my operation and afterwards. I interacted with a lot of different nurses and care assistants throughout my stay and everyone was very helpful, kind and patient. Many of them spoke English to me (as my German is very basic) which made me feel more relaxed and informed. If someone couldn't speak English, we met in the middle with some Denglish and help from translators!

I stayed in the PRIVITA Comfort Ward, which was nicer than many hotels I've stayed in! The staff regularly checked on me to see if I needed pain relief or any assistance. The bed was comfortable, the en-suite bathroom totally spotless and it was great having a private room. I liked that I could customise my meals and have so many options, especially for the lunch menu. There is a lounge area in the Comfort Ward with a good coffee machine, lots of tea and soft drinks (juices and smoothies) which was a nice perk.

Lastly, I'd like to thank Dr Hayek and the team in the Trauma and reconstructive surgery department (especially the nurse who acted as the translator for us!). I had many appointments with them and never felt rushed. They took the time to answer my questions in full, reassured me and offered me a lot of care and attention. Hopefully I won't need any more surgeries in the future but my experience at AK Barmbek has set the bar VERY high!

Walaa S.

It is the very bad hospital. My husband came last week with Urinary tract infection abdominal they forgot to do Urin culture two times. They are not professional at all . All doctors in the emergency room just want to finish and go home. I think they should quit and stay home if they don’t want to help people.

ash

One of worst hospitals you can ever visit. Employees are so irresponsible that they ll make you regret visit the hospital rather you could peacefully suffer at home. 10 hours and still in waiting room. Regret decision of even thinking of visiting here. Almost half of the Hospital is empty and the employees say no room available. Ridiculous service. Humble suggestion please avoid this place than not being treated here

Kish R.

They don’t give an estimated waiting time for surgery. They kept pushing my surgery. I had to stay without eating any food or drinking any water for 24+ hours as they kept pushing my surgery.

But post-surgery, it was really good. The staff and doctors are very kind. They took care of me really well even though I didn’t speak German!

Alyssa M.

This place really deserves 0 stars. I’m sure there are hospitals in third world countries that have better service than this place. First of all, the Emergency Room receptionists don’t speak even basic English . Which is unbelievable being in a large international city with a high population of foreigners. They were basically unsympathetic and useless despite me being doubled over in pain.
Where do I even begin with what I experienced here? I was admitted at 5am on Monday morning. The place was empty. Despite this, no one ever came to check on me for hours after putting in my IV and I woke up to it sucking my blood out. My toilet didn’t work which was a nightmare with constant vomiting and diarrhea . There was no toilet paper and despite me bringing this up to someone several times throughout the night it was never replaced. Because I had no way to flush the toilet or given any alternatives (even a trash can to vomit in would have been nice) I was forced to just keep stacking all my expulsions into the blocked toilet. For my second IV the nurses put it in wrong, no one noticed until the doctor came in hours later and saw it. I decided to discharge myself and when I left I saw all the nurses and support staff in the hallway chatting about their weekends and playing around on their phones. Absolutely despicable. Since this has been noted by several other reviewers, I believe there needs to be some firing of personnel and change of management. The room itself was also very unhygienic and reeked of urine and homelessness (similar to Hauptbahnhof) which made my already bad nausea even worse 🤮🤮🤢.
The negligence at this hospital is out of this world and should be called out.